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倾听屋感谢墙
To-Listen Thank You Wall

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倾听屋平台是什么
What To-Listen does?

为了让全国各地的青少年可以使用倾听屋的服务,我们的平台基于社交媒体,主要使用哔哩哔哩的构图痛系统。我们的支持方法有两种形式:私人对话和评论部分的社区对话。我们已经以这两种形式为 1000 多名青少年提供了支持。

To support teens from across the country, our platform is based online on social media, mainly using the private chatting system of Bilibili (the Chinese version of YouTube). Our methods of support take form in two ways: private conversations and community conversations in the comment section. We have supported 1000+ teens in both of these forms. You can visit ToListen's main Bilibili platform by clicking the button below.

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​手机版倾听屋系统

To-Listen chat system on mobile

倾听屋介绍视频
To-Listen introduction video

倾听屋平台如何运行
How We Do it?

倾听屋手册
To-Listen Guidebook

左侧的 pdf 展示了倾听屋于 2024 年编写的初始指南。该文件最初用于培训所有倾听屋志愿者,包括提供有关如何为青少年访客提供支持的示例和关键理论。该指南共 11 页,分为 4 个部分。

The pdf on the left side presents To Listen's initial guidebook written in 2024. It is the file originally used to train all of our To Listen's volunteers, including giving examples and key theories on how to offer support to teen visitors. The guidebook includes 11-pages and is split into 4 sections.

倾听屋来访者笔记
Conversation Notes

我们收集了 500 多条与我们平台访问者的对话。我们使用这些注释来改善我们的支持并分析访客的地理分布。所有对话均予以保密,并且仅限倾听屋成员访问。
We collected over 500 conversations with visitors of our platform. We use these notes to improve our support as well as to analyze the geographical distribution of our visitors. All conversations are kept confidential and access is restricted to To-Listen's members.

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用户采访
User Interview

来自内蒙古的20岁“山姆”接受了倾听屋团队的公开采访,讲述了他使用倾听屋平台的经历。他因在网上“攻击”一位流行歌星而受到网络欺凌后访问了倾听屋。
"Sam," 20-year-old from Inner Mongolia, accepted to do a public interview with the ToListen team on his experience using ToListen's platform. He visited ToListen after being cyberbullied for "attacking" a pop star online.

团队会议
Team Meetings

倾听屋团队每月定期举办线下会议。在这些会议上,我们会审查过去一个月提供的答复,并寻找需要改进的领域。此外,本次会议还会对志愿者下个月的上线回复日程进行规划。我们同时也希望通过月度会议的反馈和心理培训来确保所有倾听屋成员在给予青少年来访者支持时拥有高标准的回复。

ToListen's team hosts regular monthly offline meetings. At these meetings, we review the responses that were offered in the past month and look for areas to improve on. Also, the schedule of volunteers is planned at this meeting. These sessions are also implemented to ensure all members are supporting visitors of ToListen at a high standard by providing monthly feedback as well as psychology training.

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© 2024 by To-Listen倾听屋.

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